Technical Maintenance Co-ordinator ( Offsite)

  • Cape Town based.
  • Permanent
  •  Full Time
  • Basic Salary R8,500.00

Introduction

Moving Tactics, established in 1977, is the leading provider of trusted, innovative Digital Signage Solutions.

We are looking for a fast paced, dynamic, proactive and highly motivated individual to join our Retail Analytics division in the Offsite Maintenance Department.

This is a key role in the Business that links our services to the high standards that our Clients expect from us. The position itself is very customer service orientated and will require a technical background.

Training will however be provided and you will be familiarized with our products and services.

Duties & Responsibilities

Administration

  • Answering Retail Analytics maintenance calls and redirecting to the relevant Department(s) if necessary
  • Following through and tracking each issue until resolved and provide feedback to both the client and the Retail Analytics team
  • Escalate issues to the relevant supplier or specialist
  • General office administration within the scope of the Retail Analytics department’s daily running
  • Weekly Maintenance Reports
  • Magnetic Reports
  • Monthly Remedy Force Reports

Technical Maintenance and Installation

  • Checking the network status twice a day
  • Resolving maintenance issues – Liaising with stores and basic troubleshooting
  • Fixing errors remotely wherever/whenever possible
  • Dispatching contractors via Magnetic
  • Aid maintenance technicians, installers and contractors onsite
  • Ensure all onsite checklists are completed before technicians or installers leave a site
  • Making sure all new stores are installed and working correctly with follow up calls
  • Routine check in calls to stores

Shift Work

  • Answering Retail Analytics maintenance calls, troubleshooting, logging technicians and redirecting if necessary.

Desired Skills and Abilities

  • Excellent communication skills
  • Honest, reliable work ethics
  • Proactive fast forward out the box thinker
  • Problem Solver

Package/Benefits

  • Retirement Annuity Benefit with Alan Gray
  • Productivity Incentive
  • Annual Leave Incentive

 

Application Process

Kindly forward your CV to careers@movingtactics.co.za (Subject: Offsite Maintenance) – Should you not hear back from us within 2 weeks, kindly note that your application has been unsuccessful.