Working times, location and operational requirements
Note: Due to the unique business requirement for this position, you are required to sign in and work from the Johannesburg office (Fourways Gold Park, Roos St, Witkoppen).
Below are the required working hours:
Office Hours:
Monday to Friday – 16:00 to 20:00 (after which you MUST divert phone to duty manager)
Saturday & Sunday – 09:00 to 15:00 (after which you MUST divert phone to duty manager)
Public Holidays – 09:00 to 15:00 (after which you MUST divert phone to duty manager)
One Sunday per month will be allocated for you to take off unless agreed otherwise
Operational Requirements
- Must have a basic technical qualification i.e., MCSE, A+, CCNA
- Own transport and valid license
- Applicants must not have participated in a YES4YOUTH programme before and must be between the ages of 18 to 34
Duties:
- Perform offsite functions during after-hours and weekends, including daily reporting when working weekends, and provide detailed handovers to the Offsite team on Sundays to ensure they are aware of all activities over the weekend
- Align with the Content Department to understand after-hours requirements (a content representative will always be on standby to assist or to escalate content issues)
- Fix issues remotely where possible
- Telephonic store checks and system store checks
- Log calls in the call logging system
- Dispatch technicians and contractors to stores when required
- Assist the technicians and contractors upon arrival on site
- Ensure the technician or contractor adhere to SLA timeline
- Escalate to 2nd and 3rd level support as required
- Use Offsite Contractor Liaison’s contact sheet and dispatch technicians as required if the issue cannot be left for the next business day (i.e. DMB’s must always be up and running)
Expectations
- Be contactable at all times and manage the standby phone when on standby duty
- Ensure phones are always charged and laptop operational
- Be timeless in everything you do and prioritise tasks systematically
- Escalate to relevant HOD if emergencies arise
- Escalate if equipment or telephones are not working
- Escalate if there is load shedding
- Operate in accordance with company values
Personal Skills/Attributes
Good communication skills, honest, reliable, proactive, problem solver, must be able to perform under pressure.
Package & Remuneration
Salary: R6,000
Company Benefits
- Study leave (per exam relevant to your role)
- Annual leave incentives
- Possibility of absorption
- Birthday leave
- Social and corporate events
Interested?
Excited about this opportunity? If you believe this is the perfect fit for you, please share your CV with us at careers@movingtactics.co.za. Make sure to include “Offsite After-Hours Support Technician” in the subject line.
Alternatively, you can fill out our online form. We can’t wait to hear from you!